Shipping Policy

At Flow Division, we strive to deliver your orders quickly, securely, and efficiently. Please review our shipping options and policies below.

Domestic Shipping (Australia)

• Regular Shipping: Estimated delivery time is 3–7 business days. Rates are calculated at checkout based on your location.
• Express Shipping: For faster delivery, choose Express Shipping at checkout. Estimated delivery time is 1–3 business days.

International Shipping

• Regular Insured Shipping: We ship to select international destinations via a reliable and insured postal service. Estimated delivery times vary depending on the destination, typically ranging from 7–21 business days.

Shipping Details

1. Processing Time: Refer to our Fulfilment Lead Times section
2. Tracking Information: All orders include tracking, which will be provided via email once your order ships.
3. Insurance: International shipments are insured for your peace of mind. If your package is lost or damaged during transit, please contact us immediately.

Additional Information

• Customs and Duties: International orders may be subject to customs fees, taxes, or duties imposed by the destination country. These charges are the responsibility of the recipient.
• Incorrect Address: Please ensure your shipping address is correct. Flow Division is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• Returns Due to Non-Delivery: If a package is returned to us due to non-delivery (e.g., unclaimed or incorrect address), additional shipping fees may apply for re-delivery.

Returns, Warranty, and Product Issues Policy

At Flow Division, we pride ourselves on the quality and performance of our products. We’re here to support you if you experience any issues. Please review our policy below for guidance on returns, warranty claims, and product concerns.

Returns

We do not accept returns for change-of-mind purchases. Our focus is on ensuring you receive the right product for your needs.

• Fit Issues: If you experience any issues with how a product fits, please contact us using the email provided. Our team will work with you to find a solution. If a fit issue cannot be resolved:

Warranty and Product Defects

Our products are crafted to the highest standards, and we stand by their quality.

• Product Defects: If you receive a product with a manufacturing defect, contact us using the contact email provided. In most cases, we will replace the defective product. Depending on the issue, we may require the return of the original item for evaluation.
• Warranty Coverage: This applies only to defects in materials or workmanship and does not cover damage caused by misuse, accidents, or wear and tear.

Product Damage

Our products are designed to be aerodynamic and lightweight, optimized for performance. While they are built to withstand regular riding conditions, please note the following:

• Non-Structural Parts: These parts are not structural and may not withstand impacts such as a dropped bike or collision with other objects.
• Damage from Use: Impacts or other accidents are not covered under warranty.
• Mutual Resolution: If you experience any issues, contact us . We are committed to working with you to find a mutually acceptable solution.

If you have any questions or need assistance, please don’t hesitate to reach out to us. Your satisfaction and performance on the bike are our top priorities.

Lead Times Policy

At Flow Division, we are dedicated to providing high-quality, performance-optimised products. As the majority of our items are made upon order, we ask for your understanding regarding production and shipping timelines.

Standard Lead Times

• Most orders are shipped within 5 working days of purchase.
• During periods of high demand, lead times may extend to 10 working days. We strive to keep delays to a minimum and will notify you if your order is affected.

Custom Orders

• For custom or personalised items, lead times may vary depending on the complexity of the request. We will provide an estimated production time upon order confirmation.

Shipping and Tracking

• Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

We appreciate your patience and support as we produce products tailored to your needs. If you have any questions about your order status, please feel free to contact us.